Resort Policies

• Check in time for the Chalets is after 4 p.m. and check out is 11:00 a.m.
• Check in time for the Suites is at 3 p.m. and check out is at 12 p.m.
• A late check out fee will be assessed to all late checkouts without Front Desk approval on the day of check out.
• Cancellation policy is 3 days prior to the arrival date. Major holiday periods the cancellation policy is 21 days prior to the arrival date, plus some holidays may have minimum night stay requirements.
• Guests departing early on a minimum requirement stay, will be charged for the remaining nights unless the Resort reaches 100% occupancy.
• Unless otherwise advised, your credit card will be charged for the first night as a deposit.
• Check in requires a valid picture ID and a credit card.
• We try to honor all special requests, but they are not guaranteed.
• All of the rooms are non-smoking but every room has an outside deck with an ashtray.
• Click here for our pet policy.
• Quiet hours are strictly enforced from 10 p.m. to 8 a.m.
• Please leave your Chalet neat. Guests are responsible for any unusual cleaning or repairs following their stay. A $50 fee will be charged for dishes not washed, dried and put away. Up to $100 may be charged for excessive cleaning required. Broken items will be replaced and the replacement amount will be billed to the guest’s credit card on file.
• There is a two-car limit for parking per room. Boat and trailer parking is only allowed in a designated area; permits must be obtained at Registration. RV parking is not allowed.
• Maximum occupancy is 6 persons (including children and infants) per Chalet and 4 persons per Suite -- no exceptions.
• There is a charge for most telephone calls. Please review the charges posted by the telephones in the rooms, prior to usage. All rooms have high-speed Internet access. The charge is $8.95 for up to 24 hours or until 3 pm daily. The Resort also has Wireless – WiFi Hot Spots in the Ducey’s on the Lake building (Suites, Bar & Grill, Dining Room), pool area, main lobby, and in all meeting rooms. The charge for WiFi is $8.95 for any 24-hour period.
• Sweetland Cabin & Chalets (except the Executive Chalet and 2 Bedroom Chalet) are stocked with dishes, utensils and an assortment of pots and pans. The Chalet is not stocked with paper products such as paper towels & napkins, which can be purchased at the Pines Market. One packet of complimentary coffee is provided in your Chalet. Additional coffee can be purchased at the Pines Market.

Rooms Descriptions

	Chalets are two-story with an electric kitchen, coffee pot, living room with sofa sleeper & TV, private deck with table & chairs and mini barbecue, carpeted loft, downstairs bathroom and bedroom with one or two beds.
	Executive Chalet is a Chalet without the kitchen and barbecue, but has a wet bar area with mini refrigerator, coffee pot and microwave. The living room area is larger with a dining/conference table for 8 people. A TV with VCR/DVD and mini Stereo are also included.
	2 Bedroom Chalet does not have a kitchen or barbecue, but has been converted into a 2 bedroom/2 bathroom unit with a gas fireplace, mini refrigerator & microwave in the upstairs bedroom.
	Sweetland Cabin is a separate house located in the Chalet area. It has 2 bedrooms (one with a King Bed & one with 2 Queen Beds), bathroom with shower, living room, dining room, full kitchen, fireplace, patio & lawn area.
	Suites have a king bed; TV with VCR/DVD; wet bar with microwave, coffee pot, and mini refrigerator; sitting area with a sofa sleeper, desk & fireplace; and private deck. Non-spa suites do not have a lake view. Spa Suites have in-room spa tubs with full lake views. All Suites come with a complimentary Continental Breakfast and nightly turndown service. Sofa sleepers are not recommended for adults.
	Honeymoon Suites (2) feature a large dining room and wet bar area, continental breakfast seating, full sofa sleeper, TV with VCR/DVD, fireplace, and ½ bath. Bedroom has custom log bed, fireplace, large spa tub, vanity area, private bath & shower. The Suite has a full view of the lake from its wrap-around deck. This Suite is also referred to as our Executive Suite, which is perfect for a group hospitality function. This Suite also comes with a complimentary Continental Breakfast and nightly turndown service.

Pines Resort and Pines Village Amenities

• The Pines Market & Deli
• Ducey's on the Lake serves breakfast and dinner
• Ducey's Bar & Grill serves lunch & dinner
• The Pines Bar
• Tennis Club with basketball court
• Laundry Room
• Full service Marina
• Spa Services
• Jazz on the Lake – Every Friday from Memorial Day to Labor Day
• Outdoor Hot Tubs
• Seasonally heated swimming pool
• Convenient Village stores include a bakery, art galleries, clothing and gift shops.

Boating on Bass Lake

• Boating on Bass Lake is year round.
• Bass Lake is a flood control lake that has a hydroelectric dam and is owned by PG&E. During the Fall, the lake level is dropped about 20 feet to insure that there is no flooding and the water is used for irrigation in the Central Valley. The lake is at its lowest around the end of October and is brought back up by mid April. During this time there are no lake fees or inspections required by the Sheriff's Patrol.
• Bass Lake is about 4 ½ miles long and ½ mile wide at its widest point. While boating on Bass Lake you must go counterclockwise.
• There are two areas to launch a boat. The Pines Marina is located at the Resort and there is a fee to launch and a fee to remove your boat out of the lake. The other is at the public launch on the south side of the lake near Miller's Landing Resort – there is a fee to park your vehicle and trailer.
• Once on the Lake (around May thru September) you MUST go to the Sheriff's Tower located just east of The Pines Resort to have your watercraft inspected for safety and pay a lake use fee to the Sheriff's Patrol. According to the horsepower of your vehicle the fee ranges from approximately $32-$63. This one-time fee is good for the whole season.
• Boat slips can be rented from The Pines Marina by calling 559-642-3200. Boat slips are very limited so reserve your slip early.
• As a guest of the Resort you may park your boat trailer in the upper parking lot at The Pines Resort at no charge. When you check in, give the Front Desk Clerk the license number of your trailer and they will give you a sticker to put on your trailer that is good for your entire stay. You must detach your vehicle from the trailer and park the vehicle at your room.
• Jet Skis and Waverunners are allowed on Bass Lake but must be ridden only in designated areas. They also require a lake use fee of approximately $50.
• For more boating information and regulations go to www.basslakeca.com.
• You must be 16 years or older with a valid drivers license to operate any watercraft on Bass Lake unaccompanied by a licensed driver.