Social Distance in the Great Outdoors
At The Pines Resort, your well-being is our top priority. It's time to take a break from home with a comfortable stay knowing that we're taking every step to ensure the safety of our guests and staff.
Our Cleanliness Commitment
Responsible Hospitality
We remain committed to the highest standards of cleaning and have also added pre-stay disinfecting procedures in all accommodations and common areas of the property. All employees wear masks and are trained on responsible hospitality. Come relax and renew with the peace of mind that your safe with us.
Before You Arrive
Common Areas
- Common Areas, including the pool, Jacuzzi, fitness room or the lobby are current closed to prevent gatherings
- Hotel and market are open with safety guidelines in place
- As of December 2020, both restaurants are open for take out and delivery only. Dining rooms are closed.
- Trained staff on social distancing and sanitizing procedures
- Two-step cleaning and sanitization has been implemented throughout the resort
- Hand sanitizer stations in the lobby and at the entrance
- Online check in being offered as on November 2020 to limit in person interactions at the front desk
- In person check in is held at the window outside to avoid gatherings in the lobby
- Contact-less payment and check-out available for all guests
- All staff is required to wear a mask and received well checks before the start of their shift to make sure that everyone is in optimal health
Rooms + Suites
- Two-step cleaning in place since March 2020. Sanitizing crew is spraying the room after housekeeping and prior to guests' arrival
- Frequent cleaning with disinfectants against COVID-19 in all accommodations
- Guest keys sanitized for a safe and clean experience
- Touch-less entry doors were installed in all rooms
- Shared items, like in-room directory or menus were replaced with one-time copies or digital files to view on the phone
- Room remakes was suspended during guests' stay to limit personal interactions. Additional supplies are available upon requests
- The staff is available 24/7 via phone, text message and online chat
- Frequently disinfect high touchpoints, including switch panels, remote controls, faucets
We're Flexible. Travel Whenever.
We know you're ready to reconnect with the world. So, in uncertain times, we keep things flexible. Life happens, things change. Plan your family travel or weekend getaway with confidence at The Pines Resort.
- Flexible change and cancellation policy
- Contact-less payment and check-out
- If you are not feeling well, please come visit at another time.
Travel Safely
We encourage all guests and employees to continue to take precautions, including frequent hand washing, social distancing, and covering coughs and sneezes to prevent the spread of the coronavirus. More prevention measures may be found on the CDC website. Wishing you good health and safe travels!
Play and Stay Local
You don't have to travel far to enjoy the area's beautiful outdoor sights and recreation. The Pines Resort puts you within minutes of countless things to see and do safely from your car or outdoors, while social distancing, including:
- Yosemite National Park
- Bass Lake
- Glacier Point
- Mariposa Grove
- Sierra Vista Scenic Byway
In the Words of Our Guests
"The staff made it a point to ensure that everything was spotless, and our safety was attended to every step of the way!"