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Frequently Asked Questions about Our Lakefront
Yosemite Hotel

  • What type of accommodation do you offer?

    We offer 3 types of rooms. Guests can pick amongst a) our two-story mountain cabins, with fully equipped kitchens, living rooms and private bedrooms with a view of the pine forests, b) our lakefront suites with a split-level design, and c) charming private rental houses, that can accommodate larger families. Know more about our lake-viewing accommodations here .
  • What is the view from my room?

    All the cabins are located on the hillside with the lake to the right (looking from the bottom), so most of them have a view of the property or the forest. There are a few rooms that have a partial view of the lake (all 2 queen bed chalets with lake view). If you book a suite, you will enjoy a full view of the lake or a view of the swimming pool.
  • What amenities do you offer?

    Our guests have access to all amenities on the property, including an outdoor swimming pool and Jacuzzi, tennis courts, game courts, playground, fire pit and bon fire areas, lounging room, business center and workout room.
  • How many people can sleep in the room?

    Due to the fire code, we strictly enforce the maximum guest count in our rooms. In chalets, maximum number of guests is 6; for suites it is 4 guests. This number applies to any adults, children or infants staying in the room. Please keep in mind that all our rates are based on double occupancy. Each additional guest is subject to $20 per person/night charge. Children under the age of 12 stay free of charge with existing bedding.
  • Can I bring my dog with me?

    The Pines Resort offers a limited number of pet-friendly chalets. At this time, we only allow well-mannered dogs. All guests travelling with pets, are subject to the pet fee and must agree to comply with our pet policy. Any violators or allowing pets in a non-pet room (chalets or suites) will result in a significant penalty charge. Please assure the availability before making any arrangements to travel with your dog. Documented service animals are always welcomed in any of our rooms.
  • How do I make the reservation?

    Reservations can be made over-the-phone by calling (800) 350-7463 or directly on our website. Our rate policy offers price parity for direct bookings, so the rates are the same, regardless of which way you decide to book.
  • Do I have to pay for my reservation immediately?

    In order to guarantee your reservation, we require the 1st night stay to be paid as a deposit. The remaining balance (extra nights, taxes and incidentals) will be paid upon departure.
  • Are there any hidden fees?

    There are no hidden fees, however all the rates are subject to 11% occupancy tax, payable upon check out. Upon arrival, guests will be asked for the credit card and ID to check into their rooms. An authorization will be placed on the card (for the remaining balance and incidentals, an average of $50/night).
  • What if I need to cancel my reservation?

    If you cancel your reservation for any reason, within the cancellation window, so 24h (Nov - Mar); 3 days (Apr - Oct) or 7 days on Holidays, your entire deposit will be refunded. We do understand emergencies also happen, so if you need to cancel your reservation immediately, please contact our Front Desk. We may be able to reschedule it or transfer your balance to a gift card to be used later.
  • Is my room guaranteed?

    Once you make your reservation and pay a deposit (equal first night stay), your room and date are guaranteed. In a rare occurrence, like inclement weather or maintenance issues that cannot be fixed immediately, you will be offered an alternative accommodation. Re-locations or cancellations initiated by the Pines Resort are really rare and considered a last resort.
  • Can I pick which room I will stay in?

    You are welcome to request your favorite room or room feature (fireplace, rear entrance or room number), however we are not able to guarantee it. Room allocations will be determined, based on the arrivals for the day and all the requests will be allocated on the first come, first serve basis. If you have a specific room in mind or location, make sure to book well in advance to assure availability and increase the chance for your request to be accommodated.
Looking for something else?  Contact our concierge and ask directly.
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